Fraud Prevention

Help minimize the risk from frauds, scams, and other security issues

Be diligent and work to protect yourself from financial fraud

Your financial security and safety are extremely important to us. Part of financial safety is being aware of current fraud trends, existing prevention tools and taking the time to explore links to learn more about fraud prevention. 

Quick Overview to Protect your Finances:

  • Don’t share your User ID, password, one-time authentication code, or personal account details with anyone. Sacramento Credit Union will never ask for that.

  • Be careful with email attachments. Don’t open attachments or click on email links from unknown senders.

  • Don’t click links in text messages from unknown senders.

  • Carefully think before you click and be aware of current fraud trends to help provide added protection.

Current Fraud Trends:​

There's a recent increase in scammers targeting credit union members with fraudulent text messages and phone calls that can show their financial institution's name and/or phone number. Scammers often present themselves as fraud department representatives, requesting account information to verify a transaction.

Sacramento Credit Union will never call, email, or text asking you to provide your User ID, password, one-time authentication code, passcode, or personal card/account details. If you suspect you are being targeted do not respond to these messages or provide information – instead, call us at 916-444-6070.


Fraud Prevention Tips:

Remember, staying vigilant and proactive is key to preventing fraud. By following these guidelines, you can significantly reduce the risk of falling victim to scams and unauthorized activities. If you have any concerns or suspect fraud, don't hesitate to reach out to your credit union for assistance.
   
  • Don’t open attachments or click on email links from unknown senders.
  • Don’t click links in text messages from unknown senders.
  • Beware -- Scammers and fraudsters can “spoof” phone numbers, email addresses and text messages to appear that the communication is from SCU. We will never call, email, or text asking you to provide your User ID, password, one-time authentication code, passcode, or personal card/account details. Ever.
  • Never share sensitive information like passwords, PINs, or Social Security numbers via email, phone, or text.
  • Keep your physical cards, checks, and important documents in a safe and secure place.
Create strong, unique passwords for your online accounts. We recommend using a mix of letters, numbers, and symbols. Always avoid using easily guessable information, such as birthdates or names. And never share your password with others. SCU will never ask for your password.
  • Enable MFA whenever possible. This adds an extra layer of security by requiring a second form of verification through a text, email or a call to a registered address or device.
  • ​This is especially important when you use online or mobile banking.
  • Review your account statements and transactions regularly for any unauthorized or suspicious activity.
  • Set up alerts to receive notifications for transactions exceeding a certain amount.
  • Only conduct financial transactions on secure, reputable websites.
  • Be wary of unsolicited emails, links, or attachments. Avoid clicking on suspicious links.
  • Avoid accessing sensitive accounts or conducting financial transactions while using public Wi-Fi networks, as they may not be secure
  • Securely dispose of or shred financial documents, bills, and statements.
  • Store important documents in a secure, locked location.
  • If you suspect fraudulent activity, contact SCU immediately at 916-444-6070
  • Obtain your credit report regularly to check for any unauthorized accounts or activities.

Explore the following resources for up-to-date information and resources about Fraud Prevention, Scam Trends, and Identity Theft.

Experian – Experian.com

Equifax – equifax.com

  • To report fraud: 800.525.6285
  • To order a report: 800.685.1111

TransUnion – transunion.com

  • To report fraud: 800.680.7289

  • To order a report: 800.916.8800

    

Current Fraud Trends to Look Out For:

Stay informed about common fraud schemes and tactics used by scammers. Educate your family members and friends about fraud prevention to help protect them as well.
   

These scams involve fraudulent emails, messages, or websites that may mimic SCU. They ask users to provide sensitive information like login credentials, account numbers, one-time passcodes, or PINs. Always verify the authenticity of the sender and website before entering any personal information. SCU will never call, email, or text asking you to provide your User ID, password, one-time authentication code, passcode, or personal card/account details
Criminals create fake banking apps that look like legitimate ones. Users unknowingly download these apps and input their credentials, allowing scammers to steal sensitive data. Only download apps from official app stores and read reviews before installing.
Scammers call or leave voicemails impersonating bank representatives, urging users to provide confidential information. Reputable banks, credit unions or other financial institutions rarely request sensitive data over the phone. If in doubt, hang up and call your financial institution's official number.
Similar to phishing, scammers send fraudulent text messages containing links or prompts to disclose personal information. Avoid clicking on suspicious links and don't respond to unsolicited messages
Scammers try to get your checking account information via phone call, email, or text (including the SCU’s routing number and your SCU account number) after capturing that information they take money out of your account
Cybercriminals gain access to a victim's account by stealing login credentials through phishing or malware. They can then transfer funds or make unauthorized transactions. Enable two-factor authentication and regularly monitor your account for unusual activity
Scammers promise large sums of money in exchange for a smaller upfront payment. Victims are tricked into sharing bank account details for the promised funds, only to find their accounts emptied. Avoid any transaction that requires upfront fees to release funds.
Fraudulent investment opportunities are presented, often promising high returns with low risk. These scams may be promoted through email, social media, or fake websites. Research extensively before investing and verify the legitimacy of investment opportunities
Scammers pose as tech support agents from banks, claiming that your computer or account is compromised. They ask for remote access to your device and payment for services. SCU will never initiate tech support in this manner